TP-Link Australia 招聘 全职 Technical Support Engineer

本帖最后由 TP-LinkANZ 于 2017/4/10 12:46 编辑
About TP-LINK
TP-LINK is a global market leader in the Wi-Fi and Networking industry with an established history in the Australia. Due to subsequent growth, we are looking for a bright Technical Support Engineer to provide enterprise level technical support to our customers. This technician will provide support via phone, web, email, chat and other channels as required. A background in engineering or IT support is required.

Responsibilities

Take ownership of customer issues reported and see problems through to resolution

Research, diagnose, troubleshoot and identify solutions to resolve customer issues

Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams

Provide prompt and accurate feedback to customers

Ensure proper recording and closure of all issues

Prepare accurate and timely reports

Document knowledge in the form of knowledge base tech notes and articles

Requirements

BS degree in Information Technology, Computer Science or equivalent

Proven working experience in enterprise technical support, IT support or as a technical engineer

Basic knowledge of Unix/Linux systems, ACS/TR069, VPN, VoIP, Switch and Router.

Strong problem-solving skills

Excellent client-facing skills

Excellent written and verbal communication skills

How to apply:
Please submit your application including a cover letter and resume to [email protected]/ 電話 :0406203388 (text)/ Wechat: KKHO8866