Housekeeping Manager

Housekeeping Manager

Landgreat Management is currently seeking for an experienced Housekeeping Manager to lead the Housekeeping team in a serviced apartment allocated in front of Fortitude Valley Brisbane.  The successful candidate will be a natural leader with a passion for service excellence to supervise our small housekeeping team.

This position is concerned with all administrative duties in the Housekeeping department which includes:

a.) Overseeing that there is timely co-ordination of room return in line with the Hotel arrivals and departures.

b.) Ensuring that all internal and external communication is handled properly and promptly and in an appropriate manner,

c.) Rostering, reports and general correspondence,

d.) Ensuring sufficient and effective housekeeping, stock control as well as conducting/assisting with general recommendations for purchasing for the Housekeeping department.

e.) Provide mature industry knowledge, technical and professional skills and support to specific projects as assigned.

f.) Providing the updated rooms condition report and maintenance/repairs reports.

RESPONSIBILITIES AND DUTIES:

· You will be involved with the implementation of policies and procedures and the training of a  new housekeepers time by time.

· To check rooms according to standard of the hotels before handling to the guests.

· Keep records and reports for the office time by time to make sure the room well maintained.

· Inspecting rooms for cleanliness and maintenance ensuring time efficiencies.

· Inspecting hallways to see if any wall damages has been done by our housekeepers and follow up with the office and maintenance team to fix as soon as possible.

· Work as required (Rotating roster)

· To attend to the quest request in related to the complaints of room cleanings or minor issues.

· To co-ordinate all housekeepers requirements on a daily basis, ensuring sufficient and effective housekeepers is provided and that maximum efficiency is being maintained.

· Conduct linens order time by time.

· To create a daily roster for all housekeepers, liaising with the management team regarding special housekeepers requirements.

· To ensure the timely return of rooms.

· To handle all housekeepers requests and to keep records up to date.

· To prepare staff timesheets and distribute pay slips, as well as handling pay queries.

· To conduct interviews with prospective housekeepers and assist in the hiring process.

· To keep all housekeeping files and housekeepers files are up to date and in good order.

· To prepare productivity on a daily basis reports.

· Oversee the smooth handling of lost property so that all items are collated, stored and redistributed correctly.

· Oversee all the damaged rooms, conduct the charges immediately and liaise with the guest.

· To conduct checks on all Housekeeping keys to ensure that all keys are accounted for.

· You will be required to spend a reasonable amount of time per day in managing the storage room and make sure the housekeepers returned cleaning clothes cleaned and dried.

· To work closely with the management team in determining policies and setting of standards throughout the department.

· Ensure that cleaning supplies are available at all times. Assist in setting and maintaining levels/stocking of all supplies/inventory to include issuing of supplies needed by housekeepers on a daily basis.

· Train and monitor new and existing housekeepers in proper use of equipment and chemicals.

· Assist special projects as required.

· To ensure compliance with Workplace Health and Safety procedures within the department.

· To ensure that quality procedure are followed and quality standards are maintained.

· To maintain working relationships with the clients and other relevant parties.

· To ensure that the commercial risks that our Company is exposed to are minimized.

· To contribute towards promotion of a high company image in our field.

· To provide the technical and professional skill, knowledge and support to specific projects as assigned.

The application form will include these questions:

· Which of the following statements best describes your right to work in Australia?

· Do you have professional housekeeping experience?

· How much notice are you required to give your current employer?

· How many years' experience do you have in the hospitality & tourism industry?

EXPERIENCE IN A SIMILAR ROLE IS PREFERRED. PLEASE PROVIDE 2 PROFESSIONAL REFERENCES. ONLY SUITABLE CANDIDATES WILL BE CONTACTED.

Australia Citizens/ Residents only need apply.

· ensure a professional and service based Hospitality culture is maintained with a strong focus on quality.

· Reinforce our safety culture.

· Be well organised and able to schedule workflows

· Able to lead a small team

· Have strong computer skills and Microsoft Office experience.

Remuneration: Casual role at $25 per hour to start at 35 hours per week and able to work on weekends. The role can be turning to permanent position.

Can start immediate

Please send detailed resume to:
[email protected]

or if you wish to discuss details for this position in confidence please call us on

0401 445 397.