本帖最后由 TP-LinkANZ 于 2017/4/10 12:46 编辑
About TP-LINK
TP-LINK is a global market leader in the Wi-Fi and Networking industry with an established history in the Australia. Due to subsequent growth, we are looking for a bright Technical Support Engineer to provide enterprise level technical support to our customers. This technician will provide support via phone, web, email, chat and other channels as required. A background in engineering or IT support is required.
Responsibilities
Take ownership of customer issues reported and see problems through to resolutionResearch, diagnose, troubleshoot and identify solutions to resolve customer issuesFollow standard procedures for proper escalation of unresolved issues to the appropriate internal teamsProvide prompt and accurate feedback to customersEnsure proper recording and closure of all issuesPrepare accurate and timely reportsDocument knowledge in the form of knowledge base tech notes and articles
Requirements
BS degree in Information Technology, Computer Science or equivalentProven working experience in enterprise technical support, IT support or as a technical engineerBasic knowledge of Unix/Linux systems, ACS/TR069, VPN, VoIP, Switch and Router.Strong problem-solving skillsExcellent client-facing skillsExcellent written and verbal communication skills
How to apply:
Please submit your application including a cover letter and resume to [email protected]/ 電話 :0406203388 (text)/ Wechat: KKHO8866 |
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