是全国性的问题 今年已经第四次了 我今天刚刚收到Telstra的email说给受影响的客户$25的credit
OUR APOLOGIES FOR THE RECENT DISRUPTION
Dear XXX,
On behalf of Telstra, please accept my sincere apologies for the recent disruption to your Telstra voice and internet service.
We know this issue has caused frustration given the important role the internet plays in your everyday life. We appreciate the trust that our customers place in us to deliver the very best network experience and we are extremely disappointed this disruption has occurred and affected your service.
As a way of saying sorry for the inconvenience, and in lieu of your service being unavailable, we will automatically provide you with a $25 credit on your account. This credit will appear on an upcoming bill and you don’t need to do anything further.
We again apologise for any inconvenience you experienced.
Regards,
Kevin Russell
Group Executive, Telstra Retail |
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